Discussions on automated sentiment analysis “accuracy” are starting to border on the bizarre. In the past couple of weeks, I’ve read claims that SAS’s new tool can identify sentiment “better than most humans”. Just a few days later, I read a post this week claiming that ”sentiment analysis  best done by humans”. At the heart of this ongoing debate (and confusion) surrounding automated sentiment analysis is the issue of  “accuracy”– the degree to which software can correctly extract positive, negative, or neutral tone from text. Using “accuracy” as a criterion for useful sentiment analysis demonstrates ...

Most marketers have by now figured out how to use search engine optimization and ad placement optimization to yield better results from their digital marketing efforts. But they are missing a third tool to help them get the best results. In our work with clients we invariably find that earned media accounts for a sizable portion of all traffic and lead generation (it's not unusual to see it account for anywhere from 25% to 40%). Optimization experts often talk of ...